FAQs
Take a look through our frequently asked questions however if you can’t find what you are looking for contact us here.
Allergens & Menus
- We reserved the right to remove any menu choices at any time
- Please advise us of any allergies or dietary requirements in advance
- We will provide an allergen sheet in accordance with the Food Standards Agency if asked for in advance as well as on the day
Staff / Travel charges
- If extra staff are required for an additional service there will be an extra hourly charge
Booking and payment
- Booking will be confirmed when a 50% deposit is received
- Final numbers are required 1 week before the event
- Final payment is required 2 weeks prior to the event
- Failure to make payment 14 days prior may result in us not fulfilling the booking.
- Payment can be made via bank transfer. We regret that we cannot accept credit or debit payments.
Cancellation Policy
- Deposits are non-refundable if cancellation is less than a month before the event.
- Cancellations must be made directly to Heat & Soul
- Full payment will be held if cancellation is less than 2 weeks before the event.