Take a look through our frequently asked questions however if you can’t find what you are looking for contact us here.

Allergens & Menus
  • We reserved the right to remove any menu choices at any time
  • Please advise us of any allergies or dietary requirements in advance
  • We will provide an allergen sheet in accordance with the Food Standards Agency if asked for in advance as well as on the day
Staff / Travel charges
  • If extra staff are required for an additional service there will be an extra hourly charge
Booking and payment
  • Booking will be confirmed when a 50% deposit is received
  • Final numbers are required 1 week before the event
  • Final payment is required 2 weeks prior to the event
  • Failure to make payment 14 days prior may result in us not fulfilling the booking.
  • Payment can be made via bank transfer. We regret that we cannot accept credit or debit payments.
Cancellation Policy
  • Deposits are non-refundable if cancellation is less than a month before the event.
  • Cancellations must be made directly to Heat & Soul
  • Full payment will be held if cancellation is less than 2 weeks before the event.